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Database Access Issues?

If you are unable to access a database from on or off-campus, contact the Reference Desk at (337) 482-6030, email reference@louisiana.edu, or use the Got Questions? Ask Us! box to chat with a library staff member.

Off-campus access is available for the majority of our online resources and databases 24/7 to current University students, faculty, and staff. When prompted, enter your ULID and password to access a database. For help with ULIDs and passwords, students, faculty, and staff should contact the University IT Service Desk at (337) 482-HELP (4357) or servicedesk@louisiana.edu.

Many times, a reset of your password will correct the problem. To reset your password, go to ULink and use the "I forgot my password" link.

In addition, you may try the following steps:

If multiple databases from different providers, for example, JSTOR and Academic Search Complete, are unavailable from on or off-campus and it is after Library Hours, the University IT Service Desk may be able to help you. Contact them at (337) 482-HELP (4357) or servicedesk@louisiana.edu.

Database Use: Electronic databases are limited to the University of Louisiana at Lafayette authorized users (students, faculty, and staff). Users attempting to access library databases both on and off campus will be required to log in with their ULID and password. Users must follow 'Fair Use' as outlined in U.S. Copyright Law and provisions of license agreements with individual providers. Online database material obtained must be used for personal, non-commercial purposes. Improper use generally includes, but is not limited to, utilizing robots/auto crawlers, downloading entire eJournals, printing numerous copies of a single article, or publishing articles made available through the databases. Unauthorized use of Dupré Library databases and other electronic resources can result in revocation of access. For questions about use, contact the Reference Desk at (337) 482-6030, email reference@louisiana.edu, or use the 'Got Questions? Ask Us!' box to chat.

Database Accessibility: EBSCO, one of the Library's major database providers, is committed to providing positive experiences for all users. They have provided an EBSCO Accessibility – Navigation Guide and an EBSCO eBook Accessibility User Guide and FAQs for using their databases.