If you are unable to access a database from on or off-campus, contact the Reference Desk at (337) 482-6030, email firstname.lastname@example.org, or use the Got Questions? Ask Us! box to chat with a library staff member.
Off-campus access is available for the majority of our online resources and databases 24/7 to current University students, faculty, and staff. When prompted, enter your ULID and password to access a database. For help with ULIDs and passwords, students, faculty, and staff should contact the University IT Service Desk at (337) 482-HELP (4357) or email@example.com.
Many times, a reset of your password will correct the problem. To reset your password, go to ULink and use the "I forgot my password" link.
In addition, you may try the following steps:
- Make sure cookies are enabled
- Clear your brower's cookies and cache
- Try opening a new window
- Try another browser
- Try updating your browser
- Try rebooting your computer
- Try another computer, if possible
If multiple databases from different providers, for example, JSTOR and Academic Search Complete, are unavailable from on or off-campus and it is after Library Hours, the University IT Service Desk may be able to help you. Contact them at (337) 482-HELP (4357) or firstname.lastname@example.org.