Access Issues? Find Help!
Accessing Online Library Resources
On and off-campus access to online library resources, such as databases and journals, is available to students, faculty, and staff. The majority of online library resources are accessible off-campus.
Use your ULID and password when you see the 'Log in to Library Resources' page. Your login will remain active across multiple databases. After one hour of non-use, the session will time out and you will be required to log in again.
Visitors can access online library resources on-site when visiting the library or use Library Search Guest Access to find limited research materials. View the Use of Electronic Resources by Visitors Policy for more information.
View important information about Database Use.
For help with access issues, try these general troubleshooting tips.
General Troubleshooting Tips
If you are unable to access a database from on or off-campus, you can try the following.
- Try to log in directly at the Log in to Library Resources page
- Clear your browser's cookies and cache
- Make sure cookies are enabled
- Try another browser (Firefox, Chrome, Safari, Edge, or others)
- Try rebooting your computer or mobile device
- Try another computer or mobile device, if possible
- Try updating your browser and/or operating system
- Resetting your password may correct the problem
- Help with "your connection is not private/secure" or "NET::ERR_CERT_DATE_INVALID" issue
If you visit several databases or view or download a substantial amount of material from within databases in a short period of time, you may receive a browser warning.
- This is a security precaution in place that suspends your current session and you can regain access to the databases after 2 hours.
- If you receive this warning but believe this is not your situation, your account may have been compromised. You should reset your password.
If you are still experiencing access issues, contact the Reference Desk.
- Chat: Ask Us! Reference Desk
- Call: (337) 482-6025
- Email: reference@louisiana.edu (send a screenshot with the URL address bar included)
- Text: (337) 205-7558
- Visit: 1st Floor
- Hours: Reference Desk/Chat
If multiple databases are unavailable from on or off-campus after library hours, the University IT Service Desk may be able to help you.
- Contact them at (337) 482-HELP (4357) or servicedesk@louisiana.edu
- Library Hours
My Account in the Dupré Library Catalog
Information can be found under My Account Help.