You are here

Access Issues? Find Help!

Accessing Online Library Resources

On and off-campus access to online library resources, such as databases and journals, is available to students, faculty, and staff. The majority of online library resources are accessible off-campus.

Use your ULID and password when you see the 'Log in to Library Resources' page. Your login will remain active across multiple databases. After one hour of non-use, the session will time out and you will be required to log in again.

Visitors can access online library resources on-site when visiting the library or use Library Search Guest Access to find limited research materials. View the Use of Electronic Resources by Visitors Policy for more information.

View important information about Database Use.

For help with access issues, try these general troubleshooting tips.

General Troubleshooting Tips

If you are unable to access a database from on or off-campus, you can try the following.

If you visit several databases or view or download a substantial amount of material from within databases in a short period of time, you may receive a browser warning.

  • This is a security precaution in place that suspends your current session and you can regain access to the databases after 2 hours.
  • If you receive this warning but believe this is not your situation, your account may have been compromised. You should reset your password.

proxy browser warning

If you are still experiencing access issues, contact the Reference Desk.

If multiple databases are unavailable from on or off-campus after library hours, the University IT Service Desk may be able to help you.

My Account in the Dupré Library Catalog

Information can be found under My Account Help.

Database Use:

Dupré Library's online databases are available only to current UL Lafayette students, faculty, and staff. Users must log in with their ULID and password. Non-affiliated individuals can access databases on-site or through Library Search Guest Access, but this access is limited to specific materials.

All users must comply with the campus Information Technology Policy regarding security, acceptable use, and U.S. Copyright Law's "Fair Use" guidelines. Materials obtained from online databases are strictly for personal, non-commercial purposes.

Acceptable use involves:

  • Accessing resources from off-campus with authentication
  • Utilizing Accessing resources via Moodle and ULink
  • Sharing articles among authorized users
  • Saving articles for personal use only

Examples of improper use include, but are not limited to:

  • Excessive usage
  • Bot use
  • Downloading entire journals
  • Printing multiple copies
  • Publishing database articles

For security reasons, accessing multiple databases or downloading large amounts of data in a short time may trigger a two-hour suspension of access. Unauthorized and improper use of the library's online resources may result in denial of access and/or disciplinary action. The library and its electronic resource vendors reserve the right to monitor suspicious activity through usage statistics.

For questions about use, Ask a Librarian.

Database Accessibility:

EBSCO, one of the library's major database providers, is dedicated to ensuring a positive experience for all users. They offer an EBSCO Accessibility – Navigation Guide and an EBSCO eBook Accessibility User Guide and FAQs to help users navigate their databases, demonstrating their commitment to user satisfaction.