Access Issues? Find Help!
Accessing Online Library Resources
Online library resources, including databases, eBooks, and journals, are available to students, faculty, and staff both on and off-campus. To access these resources, use your ULID when prompted on the 'Log in to Library Resources' page. Your login will remain active across multiple databases. However, if there is no activity for one hour, your session will time out and you will need to log in again.
Visitors can access online library resources when visiting the library or use Library Search Guest Access to find limited research materials.
General Troubleshooting Tips
If you are having trouble accessing a database, try the following:
- Log in directly at the Log in to Library Resources page (use your ULID without the @louisiana.edu)
- Clear your browser's cookies and cache
- Try another browser (Firefox, Chrome, Safari, Edge, or others)
- Restart your computer or mobile device
- Access the database from another computer or mobile device, if possible
- Reset your ULID password
Browser Warning
If you visit several databases or view or download a substantial amount of material from within databases in a short period of time, you may receive a browser warning. This is a security measure that suspends your current session and prevents subsequent database access for two hours. If you receive this warning but believe it does not apply to your situation, it is possible that your account has been compromised. In that case, you should reset your ULID password.
Still Experiencing Access Issues? Contact Us!
Chat: Ask Us!
Call: (337) 482-6025
Text: (337) 205-7558
Visit: 1st Floor, Service Desk
Email: reference@louisiana.edu
*Emails will usually have a reply within 48 hours, excluding holidays. Screenshots of issues are helpful.
Hours: Ask a Librarian/Chat
If multiple databases are unavailable from on or off-campus after library hours, contact the University IT Service Desk.
