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Reference Department Policies and Procedures
 
Additional policies and procedures exist that might be applicable.
 
Purpose
 
To provide informational resources in support of the academic programs of the University of Louisiana at Lafayette and to provide professional and expert reference assistance to the university's students, faculty, staff, and to the general public in their research or information-seeking processes.
 
 
Patrons
 
The primary patrons are the university's students, faculty, and staff. Services and facilities are offered to the general public. Current members of the university may be given priority in the use of any service or reference tool. Users of federal government information resources and services will be provided services comparable to those for primary patrons.
 
 
Services
 
Reference Online Center: The Reference Department provides searching of reference online databases, the library's online catalog, and U.S. government information resources. Printing is available at no charge with a limit of 50 pages per day per person.
 
Reference Online Center Use Policy
 
Acceptable Use
The computers in the Reference Department are to be used for accessing the reference online databases, searching the Dupré Library online catalog (iLink) and U.S. government information resources.
 
Unacceptable Use
Unacceptable uses include, but are not limited to, the following: researching information on the Internet for non-academic purposes, email, recreational chat groups, games, and word processing. Students can use the computers in the STEP Lab of Dupré Library for these services. In addition:
 
  • Users must limit sessions to 30 minutes if others are waiting.
  • Beverages and food are prohibited at any computer workstation.
  • Users may not change any windows, DOS, or Explorer configurations or options.
  • Users may not move, disconnect, or reconfigure equipment.
  • Users are limited to 50 pages of printing per day per person.
  • Users are encouraged to download large files to disk rather than printing them.
  • Users may not download to hard drives or server drives. Download to floppy drives only.
  • Users must abide by the University of Louisiana at Lafayette Computer & Network Policy.
 
Reference Online Database Access for Off-Campus Use: Those who access the Web through an ISP (Internet Service Provider) will need to supply a UCS CLID (campus logon ID) and UCS password, when prompted, in order to reach a database. A UCS CLID and password can be obtained by faculty, staff, and students by visiting the Help Desk (SMH 201, 482-5516, helpdesk@louisiana.edu).
 
Individual Reference Service: Individual consultations are offered by appointment to assist researchers with in-depth projects.
 
Ask Reference
Real-Time Reference Service and Email
 
Requests for brief, factual information may be submitted to the Reference Department. These services are intended for the students, faculty, and staff of the University of Louisiana at Lafayette. Others will be assisted if the question concerns the University of Louisiana at Lafayette or some unique resource of the Edith Garland Dupré Library.
 
Types of appropriate questions include:
 
  • The availability and locations of materials in the UL Lafayette Libraries.
  • Inquiries about services of the UL Lafayette Libraries.
  • Request for brief statistical data.
  • Verification of bibliographic citations.
  • Addresses for corporations, institutions, and publishers.
  • Request for brief biographical information.
  • Assistance with the use of the online catalog, or the online databases.
The questions are answered by the Reference Department librarians. If it is best answered by another library department, the question will be forwarded and a librarian from that department will respond.
 
These services are monitored Monday - Thursday, 8:00am - 4:00pm and Friday, 8:00am - 12:00noon, excluding holidays. Email replies are normally sent within 72 hours.
 
Study Carrels
Click here for policy.
 
Circulation of Materials
 
No Reference materials are circulated.
 
Any questions regarding these policies should be referred to the Head of Reference.
 
 
Reference Department, Dupré 158
(337.482.6030; reference@louisiana.edu)
 
 
UL Lafayette   
 
 

Document last revised Monday, June 2, 2008 10:23 AM
 
© Copyright 2007 by the University of Louisiana at Lafayette
Edith Garland Dupré Library, PO Box 40199, Lafayette LA 70504
Circulation Desk: 337/482-6025 · Reference Desk: 337/482-6030
Location: 302 E Saint Mary Blvd · E-Mail: reference@louisiana.edu